Prosperity Care & Wellbeing - Family Survey
At Prosperity Care & Wellbeing, we are always looking for ways to enhance the quality of our services. Your honest feedback helps us understand what matters most to the people we support and their families. We greatly value every response, and use this information to guide improvements and ensure we continue delivering high-quality, person-centred care.
The survey takes about 5 minutes to complete and includes 17 questions where you can share your feedback. For each question, please select the option that best reflects your feelings about the statement. There is also a comment box after each question if you’d like to share why you chose your answer. If there is a question you’d prefer not to answer or if a question is not relevant, please click NEXT to skip to the next question.
If you'd like to speak to a member of our team, you can leave your contact details and a message at the end.
We appreciate your time and feedback - thank you for helping us learn and improve!
This survey is conducted in partnership with Care Research, an independent research group.
If you experience any technical issues, please email research@careresearch.co.uk.
Which service supports your relative?
Staff always treat me / my relative with kindness and compassion…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative is supported to be independent and make their own choices…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
Staff understand my relative's needs and respond quickly…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
I am / My relative is involved and consulted in decisions around managing risks…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
Staff are competent and keep my relative safe…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
I know / My relative knows what to do and who to contact if there are safety concerns…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
The service is clean, homely and personalised…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative's support enables them to live how they want…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
The support my relative receives has a positive impact upon their life and support quality continues to improve…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
Staff ask for my / my relative's consent when providing support and ensure I / my relative understands the support being delivered…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative's support works for them and meets their needs and their wishes…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
I am / My relative is listened to and can give feedback about the support…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative is treated fairly. If I or my relative reported discrimination the service would respond appropriately…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative is supported to plan for the future in a way that feels right for them…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
The service works well with other organisations to deliver my relative's support…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
What do you think the service does well?
Are there any areas where you feel the service could improve?
If you'd like to discuss anything further with a member of the team, please leave a comment and your contact details below...
Would you like to record a video message?
Tell us about your experiences...
Thank you for completing our survey.
Please click the submit button to send your feedback.
Thank you for completing the survey!
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