Bridge Oak Care Homes Family & Friends Survey
Thank you for taking part in our survey!
We want to hear your honest thoughts and feedback about the care and support we provide.
The survey takes about 10 minutes to complete and includes 18 questions where you can share your feedback. For each question, please select the option that best reflects your feelings about the statement. There is also a comment box after each question if you’d like to share why you chose your answer. If there is a question you’d prefer not to answer or if a question is not relevant, please click NEXT to skip to the next question.
If you'd like to speak to a member of our team, you can leave your contact details and a message at the end.
We appreciate your time and feedback - it truly makes a difference!
This survey is conducted in partnership with Care Research, an independent research group.
If you experience any technical issues, please email research@careresearch.co.uk.
Which home does your relative or friend live in?
Staff always treat me / my relative / friend with dignity and respect…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative's / friend’s care is delivered in a way that suits them and meets their needs…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative / friend is safe…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
There are enough staff to support my relative / friend…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
I know / My relative / friend knows how to raise safeguarding concerns…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
The home has an open and honest culture around safety…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative / friend is given the correct medicines, on time…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative's / friend’s needs are assessed effectively and care plans are kept up to date…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
Staff work well together to support my relative / friend…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative / friend is supported to manage their health and wellbeing and make healthy choices…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
The home works together with other healthcare services effectively…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
I am / My relative / friend is provided information in ways I / they understand…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
I know / My relative / friend knows how to give feedback and share complaints…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative / friend gets the care and support they need, when they need it…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
My relative / friend is supported to do things in their local community…
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
I feel positive about the change to Bridge Oak Care Homes running this home...
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
Since the change in who runs this home, my relative's care has stayed the same or got better...
| Strongly Disagree (1 star) |
Disagree (2 stars) |
Agree (3 stars) |
Strongly Agree (4 stars) |
Is there anything you'd like to see change or improve under Bridge Oak Care Homes?
If you'd like to discuss anything further with a member of the team, please leave a comment and your contact details below...
Would you like to leave a video message?
Tell us about your experiences...
Thank you for completing our survey!
Please click the submit button to send your feedback.
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